Vignette WebCapture
Costs for fraud and dispute resolution surrounding online transactions are on the rise. Eliminate the need for "paper proof"—or worse, the risk of "no proof"—by extending records and compliance management to Web transactions. Reduce the time you spend finding and verifying the details of a user's online transaction.
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| Capture screens and data entered on Web sites for transactional history. |
Electronic Documented Proof
For increased security and improved customer support for you and your customer, Vignette WebCapture records screen captures of specified transactions, based on pre-defined policies, and saves them as managed, retrievable records.
Implement Quickly for Immediate Results
Vignette WebCapture supports a plug-and-play model that deploys quickly with minimum modification to your Web sites. Increase end-consumer confidence in online transactions for your business and your partners with Vignette WebCapture.
Integrated Web Records
Vignette WebCapture helps ensure that web transaction records needed for legal or regulatory compliance are collected, filed and stored following appropriate security control and retention and expiration guidelines.
Features and Benefits
| Secure capture and retrieval of Web transactions | Stores recorded online transactions for replay in the exact sequence of Web pages viewed by the original customer. |
| Customizable triggers | Configure custom conditions that trigger the start and stop of the session. Triggers can capture and store all objects in the browser such as HTML, GIF, JPG or script objects. |
| Definable retention periods | Assigns retention and deletion periods and security attributes according to the transaction data, type or triggers. |
| Routing | Sends e-mail notifications of playback sessions to selected addresses whenever documents of a particular type are captured. |
| Non-repudiation and digital fingerprints | Securely signs every document in the repository for detection of document tampering. |
