Document and Records Management
Overcome the struggles of information management
Many organizations are driven by government regulations such as Sarbanes-Oxley or HIPAA, but most simply need to improve operational efficiencies by capturing, indexing and storing important information for retrieval. Vignette Document and Records Management solutions provide governance of critical information throughout the enterprise.
- Multi-channel support
Enterprise information comes from a variety of sources: paper, electronic data files, Web transactions, e-mail, fax, etc. The ability to capture online and offline content is important for financial services organizations with high-value transactions and governmental organizations that provide services through traditional paper channels and mandated Web channels.
- Ease of use
Microsoft Office integration allows users to work with documents from familiar interfaces while an open set of APIs allow integration with any other enterprise applications that need to access documents and records. An intuitive interface makes it easy for records managers to administer the platform.
- Security
Roles-based management through LDAP restricts user access to sensitive documents, fingerprinting of records and comparisons when they are retrieved, audit trails track access and records changes; support for multiple holds during litigation.
- Searchable records
Find information through metadata and full-text searches.
- Certified for use by the US Government
Vignette Documents and Records Management solutions have been certified to US DOD 5015.2 Standard Chapter 2 and Chapter 4 and The National Archives 2002 (TNA 2002).
Solution Components: Vignette Records and Document Management
Vignette Records Manager provides enterprise class records management capabilities for electronic and physical records, including support for record classification, retention and disposition management, security, auditing, discovery and litigation management. In conjunction with Vignette Collection Manager, Vignette Records Manager can be deployed as a stand alone repository environment or integrated with external repositories in order to apply corporate records standards to documents across the organization.
Vignette Image Capture supports the batching, scanning, digitization, image processing and indexing of high volumes of paper documents with the ability to set automatic classification rules.
Vignette WebCapture captures Web site interactions as a formal record of high value Web-based transactions. Playback capabilities help improve customer service and avoid disputes.
Vignette Report Manager rapidly processes computer output, such as statements, letters, invoices, and internal reports in a variety of formats, including; ASCII, Carriage Control, AFP, Metacode, Postscript, PCL and PDF, splits them into individual components and extracts metadata for indexing and classification.
Vignette Bulk Capture provides automated capture for a wide range of formats from office documents to video and voice files. Capabilities include the ability to automatically scan, import and classify existing file directory structures.
Vignette Email Capture provides features for automatically capturing and classifying e-mail.
