Vignette Imaging and Workflow
The Intelligent Approach to High-Value Customer Transactions
Vignette's Imaging and Workflow technologies provide a single platform that enables organizations to streamline, manage and support customer transactions across multiple products and delivery channels and connect them with back-office business processes.
With Vignette Imaging and Workflow, organizations can provide online and self-service capabilities that can be fully integrated with business processes and systems. Content is captured, delivered and managed consistently and efficiently, from paper to e-mail, from Web browsers to mobile devices and from internal portals to call center systems.
Industry Focused Solutions
Vignette Imaging and Workflow solutions can be used in a variety of industries to connect your customers with your business processes and systems, across multiple channels, through a single technology "hub," including:
- Financial Services. Opening new accounts, originating and processing loans, managing investment and retirement accounts, disputing credit card transactions, insurance underwriting, insurance claims processing, consolidating multiple products into a single wealth-management view
- Public Sector. Workers' compensation applications, license renewals, tax processing, visa and immigration processing, police services, public records delivery, property registration and titles and birth, death and marriage certificates
- Healthcare. Patient record storage and retrieval, patient admissions, medical claims processing and electronic patient records compliance.
Business Benefits of Vignette Imaging and Workflow
- Improve customer service. You can reduce customer churn and improve the profitability of high-value customers. Your sales, marketing and call center staff will benefit from a complete view of the customer across multiple systems, products and channels.
- Interact with customers the way they want. Take a consistent approach to customer service and self-service across multiple channels and products, so you can reach new markets and satisfy demanding customers. Make e-mail, paper communications and Web-interactions part of your workflow with automated capture and template-based correspondence generation.
- Automate business processes. Vignette's configure-and-go case management provides the flexibility to streamline and automate business processes and reduce processing costs without having to develop custom software.
- Meet governance and compliance mandates. Retain records of all customer interactions based on internal policy or legislative requirements. If required for auditing or legal discovery purposes, you have a complete history of who did what, and when.
- Repository independence. Benefit from Vignette's in-built, highly scaleable repository or make the most of previous investments in document management technology by leveraging existing environments. Deliver process automation and records management for all your customer interactions independent of repository.
- Work with existing systems and maintain availability. Our software uses high-availability clustering technologies designed for 24x7 operation. It also uses open standards to help you reduce integration and support costs.
