Imaging and Workflow
Capture, store and manage documents in the paperless office
Despite all the talk about the "paperless office," companies and government agencies continue to generate and receive large volumes of paper documents, which need to be captured, processed, managed and retrieved. At the same time, customer and constituent demands are changing and forcing organizations to interact with them through the Web and e-mail. Finally, organizations should continue to find ways to lower their processing costs and to improve their performance on governance and compliance.
Vignette imaging and workflow solutions can allow organizations to:
- Increase agility and lower transaction processing costs through a configure-and-go approach to business process automation
- Reach new markets and meet customer service demands by managing the evolution from paper to Web and e-mail based customer interactions
- Improve customer service through in-context call center and self-service access to documents
- Increase business insight and achieve operational excellence through management dashboards and reports
- Improve governance and compliance through the enforcement of business rules, security and auditing
- Capture, store and manage all types of documents, images, Web forms and e-mails in an enterprise scale repository
Workflow: Enabling the flow of business documents and information
Vignette Case Manager provides powerful, flexible tools for process definition and deployment. Automate and streamline high-value externally initiated business processes supporting such activities as insurance underwriting and claims, mortgages and loans, investments, retirement, disputes, licensing, taxation and immigration. Vignette Case Manager can be used in conjunction with both Vignette Collection Manager and Vignette IDM repository technologies.
Imaging Repositories: Enterprise-class storage and management
Vignette Collection Manager provides a highly scaleable, standards based repository designed to operate both standalone and to leverage content from other repositories including Vignette IDM.
Vignette IDM provides a standalone environment for large scale repository deployments.
Capture: Maintain documents and interactions from multiple sources
Vignette Image Capture supports the batching, scanning, digitization, image processing and indexing of high volumes of paper forms and correspondence.
Vignette WebCapture captures Web site interactions as a formal record of high-value Web-based transactions. Playback capabilities help improve customer service and avoid disputes.
Vignette Report Manager rapidly processes computer output, such as statements, letters, invoices and internal reports. It supports a variety of formats, including ASCII, Carriage Control, AFP, Metacode, Postscript, PCL and PDF. It splits the output into individual components and extracts metadata for indexing.
